Pantel understands that a key aspect to the service of our customer’s systems is the repair of products. The Pantel RMA process makes it easy for our customers to return products for assessment and repair and/or replacement. Fill out the RMA request form here or simply contact our service department via telephone or email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and request an authorization number. Once your products have been received, we will analyze the fault and provide the best possible turnaround time available. Customers with TAP contracts will receive priority RMA service*. Repair length is based on the specific fault, and the availability of replacement components/parts.

In the event that your RMA serves a critical function of the system, Pantel can provide a temporary replacement** at no charge while your original is being repaired.

* please refer to Support & Maintenace Programs for further details.

** Subject to availability