Pantel offers three levels of our InterTalk Technical Service Program (ITSP) support contracts to suit your desired level of service. From simple troubleshooting to 24/7 support, each standard ITSP program provides varying levels of service. Customized ITSP programs can also be arranged based on specific customer needs.
Our ITSP programs enable you to speak directly with one of our skilled professional engineers or technicians, ensuring that your request is met with knowledgeable staff and addressed from the beginning at a high level.
The following table illustrates the features of each level of standard ITSP program.
| Standard | Premium | PremiumPLUS | |
|---|---|---|---|
| Incident Tracking Report | Y | Y | Y |
| Standard Email & Telephone Support* | Y | Y | Y |
| Extended Hours** | - | Y | - |
| 24/7 Emergency Telephone Support | - | - | Y |
| Annual Site Visit*** | - | Y | Y |
| First Line Mainentance | - | - | Call for Pricing |
*Standard Business Hours: 08:30am to 17:30pm AST, Mon-Fri, excluding holidays.
**Extended Business Hours: 07:30am to 20:00pm, AST, Mon-Fri, excluding holidays.
***Site visits to not include travel expenses to customer facilities. Travel expenses extra. Travel details to be determined 2 months prior to requested onsite visit